The civilian mobile support team helped divert hundreds of calls away from
police and fire and connect people with health and social services during
its first year.
On a recent afternoon, Sonoma County Behavioral Health therapist Matthew Taylor glanced at the dispatch system as a new call came through for the InResponse team.
“Is this the teenager?” he asked aloud, recognizing the person from a previous interaction.
“We have to take a very soft approach,” paramedic Jake Ortlinghaus added as the two sat in their Sonoma Avenue office
